In such cases generally the concerned diagnostic centres explains need of additional study to the patient and related extra fees. If you agree, you can perform the study and pay at the centre. You may choose to consult our Customer Care on 8624917525.

Please call our customer Executive on 8624917525. We will either re-schedule or arrange scan at our another Partner.

No worries. You can ask Customer Care on 8624917525 for rescheduling the paid appointments.

There is no harm with advanced MRI machines, however, there are times when patient feels uneasy.  In such cases he can consult the local Doctor or our Customer Care on 8624917525.

Yes, some patients need Anaesthesia. In such cases, the decision will be taken by diagnostic centre after consultation with you.  If you think you can talk to our Customer care on 8624917525.  Generally it takes 10 mins of anaesthetic procedures and extra fees to be paid at the diagnostic centre. 

In the interest of reducing carbon footprint. we do not encourage printed reports but if you wish, you may do it by downloading the report from the link via email or SMS. You may print it at your end. 

If you turn out late, please inform us in advance. Inability of patient informing us or centre, may lead to closing of the slot. Such patients can still reschedule the appointment. 

Ours is 100% refund Policy. 

We ensure the best help you get when it comes to radiology however, as per law, the person who has signed document is responsible for quality of the reports. In your case too, our radiologist who signed the report will bear the full responsibility. 

No. We do not engage any process that brings cost burden on you. Our focus is on applied research in AI and Radiology field, we accumulate diverse and difficult radiology cases along with the best of radiologist opinions. We partner with selective Diagnostic centres and Hospital without resorting to Sales Partners. We prefer to grow organically with our partners in this technology mission.

Our radiology service dynamically improves the quality of reporting and costs. We have identified scanning centres where you can avail HUGE discounts upto 70% without compromising the Quality.

Our intelligent systematic intervention reduces 60-70% of your operational hassle from booking to reporting.  Whereas we have different programs catering to cost reduction where cost is systematically saved by upto 70% of your diagnostics budget that includes scans and reports from the best radiologists of your choice.

Unlike other Teleradiology Service Providers, our focus is on applied research in Radiology and Artificial Intelligence. Therefore, we prefer to deal with more complex and diverse cases.

We ensure our cases are seen by the best of radiologists masking the identity of the patient.

We keep a track of individual cases and save it on our clouds for research purpose. Lastly, our fees are designed to fit for your budget. We consider your case as our mission-partner in long term.

Our AI system identifies 3 types of cases. A type, B type, and C types. The turnaround time differs case to case. After your scans are uploaded by the diagnostic centres, our platform takes 30 min for C type CT case reporting while for MRI reporting takes 40 min and Xray at 12 min.

Highly complex are A-type cases need 3 times of C-Type, and seemingly difficult B-type cases need 2 times of C Type. The majority are standard 'C-Type' cases.

You can choose from the rated list of radiologists or consult TH Customer Care on 8624917525 who can guide you in your selection. The preliminary consultations are free of cost.

As your scan images will be uploaded on our server by the diagnostic centre, you will receive the downloadable link on email or SMS.

Also from the diagnostic centres, you may demand a CD of Diacom images and films.

If you have paid your fees 100% online, you should expect a call from our centre within 1-2 working hours, if not, we encourage you to call TH Customer Care on 8624917525.

On the day of scanning, please carry your payment receipt to the scanning centre.

You may need to wait for your turn. In some situations, the waiting period could be 2-3 hours.

After the scan, images will be uploaded by the diagnostic centre on our server. Upon successful upload, please give our system 1-2 hours to send you a link of your scans and reports. Because these reports are saved on clouds, you can revisit them anytime throughout the week. They are free to download and print from wherever you wish to. 

One report can make huge difference to your life. After years of work into radiology and industrial engineering, we have developed a highly responsive and quality reporting procedure that not only provides you a rated radiologist of your choice but also runs double check on the reports. We have advance AI algorithms in place to aggregate, to rate and to get work done from radiologists distributed across the globe. Their reports are checked always manually.

The advantages of seeking reports from TH are more as the diagnostic centre

• may not have specialised radiologists for your differentiated problem/scan
• may not have tracking system for scans and reports during and after the scan process
• may not have personal assistance to provide extra inputs on your reports
• may not have self-learning options to rate a radiologists or provide a feedback
• may not have a system for seeking second opinion