This means you have not followed the instructions in the Email. You must use the correct URL (website link) provided in your Email. There are two URL one is for Trial Reporting (provided in your Email) and other is LIVE URL for reporting of LIVE (non-trial) cases. If you use LIVE URL instead of TRIAL URL, the system displays the error mentioned by you, as report of that case was already reported and duplicate report cannot be issued. Hence,
- Login to your TH Account
- Click on URL provided in our Trial Reporting instruction Email
- Follow other steps as mentioned in the Email.
